Midvaal Local Municipality: Call Centre Agent Vacancies (X6) – Fixed Term Contract
Job Title: Call Centre Agent (x6)
Contract Type: Fixed Term (ends 30 September 2028)
Location: Meyerton, ZA
Reference Number: MN 3887/25
Salary: R151,420.20 per annum (total package, excluding benefits)
The Midvaal Local Municipality is inviting applications for six (6) Call Centre Agent positions on a fixed-term contract (ending 30 September 2028). This opportunity is based in Meyerton, Gauteng and offers candidates a chance to contribute to excellent customer service within the municipality.
Minimum Requirements:
Applicants must meet the following criteria:
- Grade 12 certificate.
- Call Centre Support/Contact Centre and/or Business Process Support Certificate.
- Fully bilingual (Afrikaans and English); knowledge of an additional local language (IsiZulu or Sesotho) will be an advantage.
- Strong computer literacy, communication, telephone etiquette, and customer service skills.
- Passionate, motivated, and customer-focused.
- Attention to detail, good office management, and strong administration skills.
- Knowledge of the Midvaal Local Municipality and its area is highly recommended.
- At least 2 years’ relevant experience in call centre/customer service or a pressurised environment handling complaints and enquiries (advantageous).
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Willingness to work shifts:
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Day Shift: 06:00 – 14:00
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Afternoon Shift: 14:00 – 22:00
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- Preference will be given to residents within the Midvaal Local Municipality.
- Must be able to travel to and from Midvaal Local Municipality.
Key Responsibilities:
Successful candidates will:
- Provide comprehensive call centre functions, including receiving and dispatching calls, registering complaints, and providing customer feedback.
- Strive to reach and exceed municipal service goals.
- Enhance customer experience in a professional and polite manner.
- Ensure compliance with the municipality’s service charter and turnaround times.
- Perform related ad hoc tasks as required by management.
Employment Equity & Inclusivity:
- Persons with disabilities are encouraged to apply.
- Preference will be given to applicants who support representativeness in terms of Employment Equity targets.
- Midvaal Local Municipality is an equal opportunity, affirmative action employer.
How to apply:
Additional Information:
- Travel Costs: The municipality reimburses travel expenses for interviews/assessments only for candidates travelling over 400km (job levels 1–4).
- Enquiries: Human Resources – 016 360 7435 / 7432 / 7557 / 7569
- Screening: Shortlisted candidates will undergo background checks, including qualifications, criminal record, and security vetting.
- Foreign qualifications: Must be accompanied by a SAQA equivalence letter.
- Privacy: Applications will be handled in line with the Protection of Personal Information Act (POPIA).
Important Notes:
- Incomplete, unclear, or illegible CVs will be disqualified.
- Only shortlisted candidates will be contacted. If no response is received within three months, consider your application unsuccessful.
- The Council reserves the right not to make an appointment.
Closing Date: 19 August 2025 at 12:00
Don’t miss this opportunity to contribute to effective service delivery in your community. Apply today via the official Midvaal Local Municipality website.
